RESI E RIMBORSI

Service

Our company has entrusted the management of payments, shipments and customer care to the company Strategy.
For this reason, the term "STRATEGY" authorized by us to manage orders may appear on the sales documents.



RIGHT OF WITHDRAWAL

The right of withdrawal is regulated by law and the customer-consumer (ie a natural person who buys the goods for purposes not related to his professional activity, or the purchase is not made by indicating a batch reference in the order form VAT) has the right to withdraw from the purchase contract for any reason. To exercise this right, the customer must send a STRATEGY a communication by registered letter within 10 working days from the delivery data of the goods.
Note: Customers who purchase with a VAT number cannot exercise the right of withdrawal
Method of withdrawal

withdrawal is however subject to the following conditions: The purchased good must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.); The shipment, until the certificate of receipt in our warehouse is received, is under the complete responsibility of the customer; STRATEGY is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments.
Return of goods
The product must be returned in a STRATEGY within 14 days together with the authorization form.
Without prejudice to any repair costs for damage to the original packaging, STRATEGIA will refund the full amount already paid for the product, within 14 days from the return of the goods, by transferring the amount charged to the credit card or by bank transfer. Banking.
In the latter case, it will be the customer's responsibility to promptly provide the bank details on which to obtain the refund (IBAN code of the customer).

When the right of withdrawal expires
The right of withdrawal is totally lost, for lack of the essential condition of integrity of the asset (packaging and / or its contents), in the cases in STRATEGY ascertained:
- Even partial use of the goods and any consumables
- The lack of the external packaging and / or the original internal packaging;
- The absence of integral elements of the product (accessories, cables, manuals, parts, ...);
- Damage to the product for reasons other than its transport

Customers who purchase with a VAT number cannot exercise the right of withdrawal



PRIVACY DISCLAIMER


Pursuant to art. 12, 13 and 14 of the EU Regulation no. 679/2016 and art. 13 of Legislative Decree n. 196/2003

With this information, we inform you that the personal data (the "Personal Data") that you will send to this website (the "Site") to make online purchases, to receive newsletters, for information, reservations or assistance, will be treated with loyalty and fairness, in compliance with the provisions of the EU Regulation no. 679/2016 ("GDPR") and Legislative Decree 196/03 ("Code").
Strategy, Data Controller, informs you that the personal data you provide may be subject to processing consisting in their collection, registration, organization, storage, processing, and communication for the purposes described below in compliance with the aforementioned legislation and the duties of confidentiality which inspires our business.
Since our site operates and is hosted in Italian territory, the information and data concerning the users of the site will be processed by Strategy in accordance with the Italian legislation and the EU Regulation no. 679/2016.

1. Purpose

Online shopping.
The acquisition of Personal Data is necessary in order to execute the contract stipulated by the user and, for this purpose, registration on the site is required, in the manner indicated. Failure to provide the requested Personal Data will not allow you to proceed with the purchase of the products.
Newsletter and direct marketing
With your explicit consent, your Personal Data may be processed for sending information, promotional and / or advertising material relating to Strategy products and services by e-mail. The provision of personal data for this purpose is optional: failing that, you can certainly visit the site and proceed to make online purchases.
Assistance, information and reservations
For assistance and consumer information purposes, as well as to make any telephone or telematic reservations at the Strategy, the user can contact the Owner through the telephone numbers and e-mail addresses published on the site. Any data provided will be used and / or communicated to third parties for the sole purpose of providing assistance to the consumer.

2. Treatment


The data will be processed using paper, electronic and computer media, through the use of security measures suitable for preserving its integrity and confidentiality.
In the case of online purchases, the data will be kept for a time connected to the execution of the contract and the fulfillment of legal obligations and for a subsequent period not exceeding 1 year from the latter. In the case of the consumer's consent to the sending of newsletters or other direct marketing activities, the data will be kept by the data controller, without prejudice to the possibility of interested parties to exercise their rights (see below). In the case of requests for assistance, information or reservations, the data will be processed for the time necessary for the assistance requested.
The Data Controller of personal data is Strategy, with registered office in Florence, Piazza Indipendenza, 13, and can also be contacted by email at [email protected], in order to exercise their rights under the European Regulation. n.679 / 2016 and the Italian legislation on the protection of personal data.
For the management of the website, including the newsletter service and online purchases, our company uses the Strategy company, based in Florence, Piazza Indipendenza, 13. Furthermore, the Data Controller may use, for application reasons , functional and technological, as well as for the identification and shipment of products, of other third-party companies appointed as Data Processors pursuant to art. 28 of Regulation (EU) 2016/679, the list of which can be requested by making a formal request to the Data Controller.

3. Scope of data communication

In case of online purchases, your Personal Data will be processed exclusively for purposes related to the execution of the contract, and for this purpose they may be disclosed to third party companies and / or competent public bodies.
In case of consent to direct marketing activities and / or to register for the newsletter service, your Personal Data will be processed by Strategy for communications of information, promotional and / or advertising material relating to products and services.
In the event that the user decides to provide their data by telephone or telematic means for assistance, information or to make any reservations, the data provided may be disclosed to third parties for the sole purpose of providing assistance and support to the consumer.

4. Exercise of rights by the interested party

In relation to the above, we inform you that pursuant to articles 13, par. 2, and 14, par. 2, of the European Regulation n. 679/2016, you have the right to ask Strategy for access to personal data and the correction or cancellation of the same or the limitation of the treatments that concern you or to oppose their treatment, in addition to the right to the portability of the personal data provided. ; has the right to withdraw consent at any time without prejudice to the lawfulness of the processing based on the consent given prior to the withdrawal; you have the right to have the confirmation of the existence or not of the data concerning you, the cancellation, the transformation into anonymous form and the blocking of the data processed in violation of the law, the updating, the rectification or the integration of the data, obtaining certification that the operations described have been brought to the attention of those to whom the data have been communicated or disseminated. We inform you that it is your right to lodge a complaint with a supervisory authority.
If the interested party wishes to exercise the rights described above and better specified in Articles 15 ss. of EU Regulation 679/2016, you can contact the Data Controller by sending an e-mail to [email protected]

5. Consent

Consent can only be given by capable subjects who can validly dispose of it and, in any case, by those who are at least 16 years of age (see Article 8 of European Regulation no. 679/2016). Without prejudice to the fact that the Data Controller will make every reasonable effort to delete any Personal Data that may be provided by persons under the age of 16, the Data Controller reminds parents or subjects exercising parental authority that it is their inescapable responsibility to carefully monitor the behavior in network of minors and guide them in their internet browsing experience. For any reports or requests for deletion of data fraudulently or mendaciously shared by children under the age of 16, parents or those exercising parental authority are invited to contact the Data Controller.


6. Cookies Policy

La presente Cookie Policy, redatta in ottemperanza alle prescrizioni del Provvedimento 229/2014 del Garante per la Protezione dei Dati Personali, costituisce parte integrante dell’Informativa sulla privacy.
L’utente può esprimere il proprio consenso all’utilizzo dei cookies proseguendo la navigazione sul sito, ovvero compiendo un’azione di scorrimento, cliccando su uno dei link interni delle pagine del Sito, oppure cliccando sul tasto “x” o comunque di chiusura del banner dell’informativa breve visibile ad ogni primo accesso sul Sito.

What is a cookie
A cookie is a string of text that the visited site sends to the user (generally to the browser) for various purposes.
According to the directives of the privacy guarantor, cookies can be divided into technical and profiling.
The cookies sent by the site itself for purposes strictly related to navigation fall into the first category.
These may be navigation or session cookies, which guarantee normal navigation and use of the site, or analytics cookies, which are used to collect aggregate information on the number of users or how they visit the website, or functionality cookies. , used to improve the vision of the site according to certain criteria (for example the language).
For this type of cookie, the user's prior consent for their installation is not required, nor is communication to the privacy guarantor required, but this information must be formulated.
The second category includes cookies used for the purpose of profiling the user in order to provide targeted advertising based on their browsing habits.
6. Cookies Policy
This Cookie Policy, drawn up in compliance with the provisions of Provision 229/2014 of the Guarantor for the Protection of Personal Data, is an integral part of the Privacy Policy.
The user can express his consent to the use of cookies by continuing to browse the site, or by performing a scrolling action, by clicking on one of the internal links of the pages of the Site, or by clicking on the "x" button or in any case closing the brief information banner visible at every first access to the Site.